The second day of the symposium focused on translating the quality and innovation agenda into action, with discussions on strengthening MSME capabilities, building industry-academia partnerships, developing talent and leveraging technology to improve productivity and competitiveness. As part of these efforts, the Indian Foundation for Quality Management (IFQM) announced plans to introduce a leadership programme for MSMEs, followed by a similar programme for large industries. The initiatives will focus on sharing best practices, reducing waste, improving quality and driving innovation through education and continuous learning.
Delivering the keynote address on “Wings of Viksit Bharat: Transforming India into a Global Aviation Hub,” Shri Kinjarapu Rammohan Naidu, Hon’ble Minister of Civil Aviation, Government of India, emphasised the need to strengthen India’s aviation manufacturing ecosystem and develop capabilities across the supply chain.
“The ultimate goal is to make aircraft in India. The government is committed to providing policy support for the aviation sector, especially for MRO. Prime Minister Shri Narendra Modi has set a target of 350 airports by 2047; we are working to achieve it. But we need to strengthen aviation manufacturing in India. The industry needs to understand the importance of material quality; we need more people and more clusters; we also need skilling, from design to the factory floor. It has to be reflected in the Indian aviation sector,” he said.
The Minister also called on global original equipment manufacturers (OEMs) to bring their supply-chain partners and MSMEs together through collective industry forums. He urged companies such as Boeing and Airbus to lead discussions with Indian MSMEs on the requirements of the aviation industry. He noted that clarity on product and quality specifications would enable MSMEs to plan, innovate, design and manufacture products in line with global standards. He also highlighted the role institutions such as IFQM could play in facilitating this collaboration.
Established by a consortium of India’s leading enterprises, IFQM is an industry-led movement committed to helping Indian organisations become globally competitive and export-capable through quality, innovation and excellence. The foundation focuses on strengthening the capabilities of Indian industries, including MSMEs, through initiatives promoting quality, innovation and sustainable development in line with the nation-first objectives of Viksit Bharat.
From Quality Intent to Measurable Action
The two-day symposium brought together senior industry leaders, policymakers, global quality experts, CEOs, CXOs, academia and MSMEs to explore how India can leverage its scale, technology and human capital to build globally competitive enterprises.
In his concluding remarks, Mr. Venu Srinivasan, Chairman, IFQM, emphasised that quality must become a personal commitment across leadership and organisations.
“Our shared responsibility is to build India's reputation and make it synonymous with Quality. Quality must be a personal commitment from the leaders. Change begins at the top. To build a world-class company, innovation has to be continuous; follow the standards. Be willing to make mistakes and learn to correct them quickly. Daily discipline has to be part of the work,” he said.
Highlighting the critical role of MSMEs in India’s growth, he added, “MSMEs are the foundation of any country, and vibrant MSMEs are key to the country’s success. IFQM’s single-minded purpose is to make 5,000 MSMEs part of quality and innovation and to become part of a nationwide movement. Caring and sharing is a critical journey. Our commitment is to make quality a habit; it should start at home.”
Mr. Soumitra Bhattacharya, CEO and Director, IFQM, highlighted the organisation’s ambition to expand its engagement with MSMEs and convert collective industry participation into measurable action.
“We create USPs and turn plans into action. We had 200-plus MSMEs; we are looking at 500-plus, and the next target is 1,000-plus MSMEs. How can we use our members and non-members as force multipliers? We need to create a burning platform and work together, contribute, cooperate and participate,” he said.
Mr. T.V. Narendran, CEO and Managing Director, Tata Steel, stressed the need to build momentum and establish a critical mass around quality.
“We need to create momentum, create a critical mass, and the mindset. Industry-academia tango has to happen for real success and quality in the MSME ecosystem. To build a quality culture, we need to go beyond CEOs; there are many ways to influence it,” he said.
Mr. K.N. Radhakrishnan, Director and CEO, TVS Motor Company, emphasised the need to accelerate the transformation of MSMEs into process-driven organisations.
“I believe there is a lot to do. As an example, how to transform the 132 MSMEs that TVS Motors has released, in the next 90 days. Transforming Indian companies to be process-driven. Intensify the CEO connect sessions; the more we share, the more we achieve,” he said.
Building Quality and Governance Across Sectors
Day 2 featured four keynote addresses examining how organisations can strengthen their understanding of customers, challenge existing systems and processes, and use both successes and failures as opportunities to improve quality.
Discussions brought together industry leaders around themes including “Creating Force Multipliers for the Industry-led Movement,” “Quality to Credibility: Building Trust at Global Scale,” “Instilling a Culture of Quality Excellence: Boardroom to Shopfloor,” “From Incremental to Breakthrough: Reimagining Kaizen at Scale,” “Deploying AI for Manufacturing and Services,” and “Strengthening Partnerships Globally.”
Dr. Masahiko Mori, President and Group CEO, DMG MORI, highlighted the importance of understanding customer needs and using real-world data to improve products and solutions.
“Customers' culture is also important, and understanding it is key to acquiring and retaining customers. Gathering data from the customer site is very critical. Using the data, the company can customise the software for customers’ requirements,” he said.
Speaking about leadership’s role in continuous improvement, Mr. Yugo Miyamoto, Managing Director, Kaizen Saudi Arabia, Abdul Latif Jameel, stressed that Kaizen must become an essential leadership responsibility.
“Kaizen must become a necessity for the CEO. Not something the CEO supports, not something the CEO sponsors and leads with personal commitment and not something they occasionally visit. A necessity,” he said.
Mr. Stefan Grosch, Member of the Board of Management and Director of Industrial Relations, Robert Bosch GmbH, highlighted the importance of quality governance and shared his perspective on the alignment between IFQM and global quality movements.
“My experience with EFQM (European Foundation for Quality Management) has helped me understand the IFQM vision. We understand the quality governance process to help customers achieve their set goals,” he said.
AI Emerges as Both a Challenge and an Opportunity for MSMEs
The growing role of artificial intelligence in manufacturing and services was another key area of discussion, with the symposium examining how organisations can move from experimentation to meaningful adoption.
The panel, moderated by Mr. Girish Krishnamurthy, MD and CEO, Tata Technologies, featured Dr. Gopichand Katragadda, Founder and CEO, Myelin Foundry, and Dr. Lucas Bretz, General Manager, KIT/GAMI. The discussion explored whether the industry’s understanding of AI is evolving from experimentation into a more mature discipline.
The panel highlighted the distinction between Core AI, described as the intelligence layer, and Operational AI, in which AI is embedded into workflows and decision-making. With Large Language Models increasingly changing how organisations learn, operate and use technology, the discussion emphasised that AI adoption should be viewed as an opportunity to transform operating models rather than merely as a technology upgrade.
For MSMEs, however, significant barriers to adoption remain. The discussion highlighted the opportunity for an IFQM-led platform to curate, validate and simplify AI solutions for MSMEs, enabling them to use AI as a practical force multiplier rather than viewing it as a distant or complex technology.
Strengthening Global Partnerships
The symposium also reinforced IFQM’s focus on building global partnerships to accelerate India’s quality and innovation journey.
Delivering a special address on “Strengthening Partnerships Globally: IFQM and JUSE Collaboration,” Mr. Masato Onodera, Managing Director, JUSE, emphasised the importance of a two-way exchange of knowledge and experience between India and Japan.
“We want to keep this timeline going from Japan to India and from India to Japan. It will be a two-way relationship where we learn from each other and build value together,” he said.
Building Momentum for India’s Quality Movement
Over two days, the IFQM Symposium 2026 brought together around 50 CEOs, 200 CXOs and total participation of more than 400, including academicians and student representatives from government, industry, academia, global quality institutions and MSMEs, to advance a common agenda for India’s competitiveness.
The discussions reinforced the need for India to move from scale to excellence, from intent to adoption, and from individual organisational initiatives to a broader industry-led movement for quality and innovation. With MSMEs at the heart of India’s economic growth and global supply chains, the symposium highlighted the need to equip them with the right capabilities, partnerships, talent and technology to embed quality in the way they design, manufacture and deliver products.
The symposium also underscored that India’s journey towards Viksit Bharat will require quality to become more than a process or metric. It must become a culture, a leadership commitment and a way of working across the country’s enterprises and supply chains.
About IFQM
Instituted in 2023, the Indian Foundation for Quality Management (IFQM) is committed to promoting transformative changes across Indian industries. It seeks to institutionalise a culture of quality that meets and exceeds global standards through continuous improvements in products and services, thereby elevating the perception of Brand India.
Committed to prosperity and quality of life for all, IFQM functions as a catalyst in making Indian businesses globally respected through cooperative trust, respect, empathy and mutual sharing. Through its initiatives, IFQM supports India’s journey towards becoming a developed nation by 2047, with an emphasis on innovation, excellence and stakeholder engagement across sectors.
The IFQM Governing Council comprises Mr. N. Chandrasekaran, Chairman, Tata Sons; Mr. Dilip Sanghvi, MD, Sun Pharmaceuticals; Ms. Kiran Mazumdar Shaw, Executive Chairperson, Biocon Biologics; Mr. T.V. Narendran, CEO and MD, Tata Steel Limited; Mr. K.N. Radhakrishnan, Director and CEO, TVS Motor Co; Dr. Randhir Thakur, CEO and MD, Tata Electronics Pvt. Ltd.; Mr. Salil Gupte, President, Boeing India and South Asia; Mr. S.N. Subrahmanyan, Chairman and MD, Larsen & Toubro; and Mr. Venu Srinivasan, Chairman Emeritus, TVS Motor Co and Chairman, IFQM.
IFQM on Web: ifqm.org.in
IFQM Events: events.ifqm.org.in
IFQM on social media: www.linkedin.com/company/ifqm
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